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Evidence found and GRADE certainty

51 questions · 51 findings · 8 reviews · Consumers and Communication

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No studies found 21 · 41.2%GRADE not reported 0 · 0%Very low 7 · 13.7%Low 19 · 37.3%Moderate 4 · 7.8%High 0 · 0%

Digital targeted client communication via mobile devices vs standard care or no intervention (parents of children aged under five years)

Service utilisation – attendance for necessary healthcare (attendance for vaccinations at 6–12 months, attendance at HIV medical appointments) · parents of children aged < 5 years

Digital targeted client communication via mobile devices may leads to higher service utilisation – attendance for necessary healthcare… compared with standard care or no intervention (parents of children aged under… (low certainty).

1 finding from 1 review

Digital targeted client communication via mobile devices vs non‐digital, targeted communication

Health service utilization ‐ attendance for: breast cancer screening, cervical screening, voluntary medical male circumcision, HPV or HBV vaccination · Adults (age over 24 years)

Digital targeted client communication via mobile devices showed no clear difference in health service utilization ‐ attendance for: breast cancer… compared with non‐digital, targeted communication (low certainty).

1 finding from 1 review

Interventions for involving older patients with multi‐morbidity in decision‐making about their health care vs usual care

Resource use and cost Number of nurse consultations at 15 months after baseline (extracted from patients’ routine electronic medical records) · older patients with multi‐morbidity

Interventions for involving older patients with multi‐morbidity in… probably leads to higher resource use and cost Number of nurse consultations at 15 months… compared with usual care (moderate certainty).

1 finding from 1 review

Summary of findings: multimedia education and a co‐intervention vs co‐intervention alone

Health outcome (Number who had a medical complication of pelvic inflammatory disease) · patients taking prescribed and over‐the‐counter medications or their carers

Summary of findings: multimedia education and a co‐intervention showed no clear difference in health outcome (Number who had a medical complication of pelvic… compared with co‐intervention alone (low certainty).

1 finding from 1 review

Intervention not reported

Overall communication skills Different scales used by different studies: total scores vary across communication items or average score on a Likert scale Based on assessments occurring immediately and up to 12 months after intervention delivery · pre‐registration medical students
1 finding from 1 review

Intervention not reported

Relationship building/rapport Different scales used by different studies: average empathy score across several items or average score on a Likert scale Based on assessments occurring immediately and up to 12 months after intervention delivery · pre‐registration medical students
1 finding from 1 review