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What do systematic reviews say?

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Evidence found and GRADE certainty

7 questions · 7 findings · 1 reviews

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No studies found 0 · 0%GRADE not reported 0 · 0%Very low 1 · 14.3%Low 6 · 85.7%Moderate 0 · 0%High 0 · 0%

Patient‐initiated appointment systems vs consultant‐led appointment systems

Anxiety · adults with a chronic or recurrent condition

Patient‐initiated appointment systems showed no clear difference in patient outcomes: anxiety (HADS)a 12–24 months compared with consultant‐led appointment systems (low certainty).

1 finding from 1 review

Patient‐initiated appointment systems vs consultant‐led appointment systems

Patient outcomes: depression (HADS)a 9–24 months · adults with a chronic or recurrent condition

Patient‐initiated appointment systems showed no clear difference in patient outcomes: depression (HADS)a 9–24 months compared with consultant‐led appointment systems (low certainty).

1 finding from 1 review

Patient‐initiated appointment systems vs consultant‐led appointment systems

QoL · adults with a chronic or recurrent condition

Patient‐initiated appointment systems showed no clear difference in patient outcomes: quality of life (different scales used across… compared with consultant‐led appointment systems (low certainty).

1 finding from 1 review

Patient‐initiated appointment systems vs consultant‐led appointment systems

Service utilisation · adults with a chronic or recurrent condition

Patient‐initiated appointment systems may leads to higher service utilisation (contacts) compared with consultant‐led appointment systems (low certainty).

1 finding from 1 review

Patient‐initiated appointment systems vs consultant‐led appointment systems

Cost of service utilisation · adults with a chronic or recurrent condition

It is very uncertain whether patient‐initiated appointment systems changes service utilisation (costs) per patient per year compared with consultant‐led appointment systems (very low certainty).

1 finding from 1 review

Patient‐initiated appointment systems vs consultant‐led appointment systems

Adverse events – relapse 12–60 months · adults with a chronic or recurrent condition

Patient‐initiated appointment systems showed no clear difference in adverse events – relapse 12–60 months compared with consultant‐led appointment systems (low certainty).

1 finding from 1 review

Patient‐initiated appointment systems vs consultant‐led appointment systems

Patient satisfaction 6–72 months · adults with a chronic or recurrent condition

Patient‐initiated appointment systems showed no clear difference in patient satisfaction 6–72 months compared with consultant‐led appointment systems (low certainty).

1 finding from 1 review